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Caring for New Residents: “Action Train” Provides On-Site Services

Caring for New Residents: “Action Train” Provides On-Site Services In order to provide new residents with various services, the MOI (Ministry of the Interior) has launched a new service called “Action Train”, providing employment services, adult education and counseling services from different sectors of the government, beginning on May 1st 2014. Officials of the MOI indicated that they will continue to provide complete services and care for new residents in remote areas, to safeguard their benefits.

Officials of the MOI said that to assist mainland and foreign spouses and their families living in remote areas, the National Immigration Agency (NIA) launched the on-site mobile service in 2010, starting in New Taipei City, Yunlin County, Nantou County, Pingtung County and Hualien County. After a successful test run, MOI gradually expanded the service to other areas; the train has made 581 stops throughout Taiwan between January 2013 and April of this year.

In addition to maintaining services such as accepting applications, policy advocacy, consulting and case visits, the MOI also cooperates with the Council of Agriculture, Ministry of Education, Ministry of Labor, Ministry of Health and Welfare as well as the Ministry of Transportation and Communication to add more features including employment services, adult education and counseling for motor vehicle drivers’ licenses. Also, MOI sends the Action Train to farmers’ associations to provide a platform to connect new resident workers with farming employment opportunities.

NIA’s Deputy Director Ho, Jung-chun visited the Jhushan Township Office in Nantou County on May 21 to inspect the service, to acknowledge staff’s hard work, and to interact with new residents. He also visited new resident families in Jhushan, personally providing various consulting services.

In order to provide “one stop” service for remote areas, MOI officials indicated that they will combine resources and features of local industry, to maintain cooperation with different sectors of the government to achieve maximum utilization of resources, and to create multi-network care in order to accelerate Taiwan’s new momentum.

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